Wipro Recruitment 2023

Wipro is looking for a Customer Support Analyst to join our team. The ideal candidate will have a strong understanding of computer systems and be able to troubleshoot technical issues. They will also be able to provide excellent customer service and communicate effectively with both technical and non-technical audiences.

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Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot software and hardware issues
• Escalate issues to the appropriate team as needed
• Document customer interactions and resolutions
• Work with other team members to improve customer support processes
• Stay up-to-date on the latest technologies

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Skills

• Strong understanding of computer systems and networking
• Experience with troubleshooting technical issues
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to learn new technologies quickly

Qualifications

• Bachelor's degree in computer science or a related field
• 1-2 years of experience in customer support or a related field
• Proficiency in Microsoft Office Suite
• Strong analytical and problem-solving skills
• Ability to work under pressure and meet deadlines