Wipro Recruitment 2023

The Customer Service Specialist is responsible for providing excellent customer service to our clients through phone, chat, and email. This position requires a high level of communication and problem-solving skills, as well as the ability to work independently and as part of a team.

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Responsibilities:

• Answer customer inquiries and resolve issues in a timely and efficient manner.
• Escalate complex issues to the appropriate level of support.
• Build and maintain relationships with customers.
• Gather and analyze customer feedback to improve the customer experience.
• Adhere to all company policies and procedures.

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Skills and Qualifications:

• Bachelor's degree in business administration, customer service, or a related field.
• 0-2 years of experience in customer service.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Bilingual (English/Hindi) a plus.