Realme Part Time Jobs Work From Home

As a Customer Service Specialist for Realme at Tech Mahindra, you'll be the voice of our brand on the front lines, ensuring every customer interaction is positive and memorable. You'll play a crucial role in building relationships with our customers, providing them with expert support and troubleshooting solutions for their Realme devices.

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Responsibilities:

• Answer and resolve customer inquiries across various channels, including phone, email, and online chat.
• Provide accurate and timely information about Realme products, services, and policies.
• Troubleshoot technical issues with Realme devices and offer effective solutions.
• Identify and escalate complex customer issues to the appropriate teams.
• Build positive rapport with customers and maintain a professional and helpful demeanor.
• Document customer interactions and maintain accurate records.
• Contribute to continuous improvement of customer service processes and procedures.

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Skills & Qualifications:

• Excellent communication and interpersonal skills, with a passion for providing exceptional customer service.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in computer applications and familiar with basic troubleshooting techniques.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Fresh graduate in any relevant field (Engineering, Computers, Business Administration, etc.)

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