Rapido Recruitment 2023

The Customer Service Associate is responsible for providing excellent customer service to Rapido riders and captains. This includes answering questions, resolving issues, and providing support through a variety of channels, such as phone, email, and chat. The ideal candidate is a highly motivated and customer-oriented individual with excellent communication and problem-solving skills.

Rapido Jobs Near Me

Responsibilities:

• Answer customer inquiries in a timely and professional manner
• Resolve customer issues in a timely and efficient manner
• Provide support to riders and captains through a variety of channels, such as phone, email, and chat
• Gather and research information to answer customer questions
• Update customer records and databases
• Stay up-to-date on Rapido products, services, and policies
• Work collaboratively with other members of the Customer Support team

Rapido Careers

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Proven ability to manage and motivate a team
• Experience in a fast-paced, start-up environment

Qualifications

• Bachelor's degree in a related field or equivalent experience
• 1+ years of experience in customer service
• Excellent communication and problem-solving skills
• Strong customer service orientation
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Ability to work under pressure
• Proficient in Microsoft Office Suite