Phonepe Recruitment 2024

We're looking for a passionate and customer-centric individual to join our dynamic Customer Support team as a Customer Support Champion. In this role, you'll be the first line of defense for our amazing customers, ensuring their questions are answered, concerns are addressed, and smiles are guaranteed. You'll be a problem solver, a cheerleader, and a valuable advocate for our customers, playing a crucial role in their overall experience with our brand.

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Responsibilities:

• Be the Hero: Provide exceptional customer service via phone, email, and live chat, resolving inquiries and issues promptly and efficiently.
• Knowledge is Power: Master our products and services inside out, becoming a trusted resource for customers and colleagues alike.
• Build Bridges: Foster positive relationships with customers, actively listening to their needs and exceeding their expectations.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• Passion for exceeding expectations and delivering exceptional customer service.
• Proficiency in written and verbal communication, with a clear and concise style.
• Familiarity with basic computer skills and relevant support software is a plus.