Phonepe Recruitment 2023

PhonePe, India's leading digital payments platform, is seeking a passionate and customer-centric individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will play a crucial role in ensuring our customers receive exceptional service at every touchpoint. You will be responsible for handling customer inquiries, resolving issues promptly and professionally, and contributing to a positive customer experience.

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Responsibilities:

• Handle customer inquiries via phone, email, and social media promptly and professionally
• Resolve customer issues related to payments, transactions, app functionality, and general inquiries
• Provide accurate and up-to-date information on PhonePe's products, policies, and procedures
• Escalate complex issues to supervisors or relevant departments for timely resolution
• Maintain a positive and empathetic attitude throughout customer interactions
• Contribute to building and maintaining customer loyalty
• Adhere to company policies, procedures, and service standards

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Skills:

• Excellent communication and interpersonal skills
• Ability to build rapport and establish trust with customers
• Strong problem-solving and analytical skills
• Ability to handle multiple inquiries simultaneously and prioritize tasks effectively
• Proficient in Microsoft Office Suite and customer service software applications
• Ability to work independently and as part of a team
• Patience and understanding under pressure
• Commitment to providing exceptional customer service