Patanjali Recruitment 2023

The Collection Agent is responsible for collecting past due payments from customers. This includes identifying and locating debtors, developing payment plans, and negotiating debt payments. The Collection Agent must be able to work independently and as part of a team, and must have excellent communication and negotiation skills.

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Responsibilities:

• Identify and locate debtors who are past due on their payments.
• Contact debtors to discuss their account and to develop a payment plan.
• Negotiate debt payments with debtors.
• Document all collection calls and activities.
• Update customer records with account information.
• Work with other departments to resolve customer issues.
• Maintain a positive and professional demeanor with customers.

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Skills:

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Experience with quality control software.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of experience in collections or customer service.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Proficiency in Microsoft Office Suite.