JSW Steel Recruitment 2023

The Customer Officer (Fresher) is responsible for supporting the sales and marketing team in providing excellent customer service to JSW Steel's customers. This includes tasks such as answering customer inquiries, resolving customer issues, and providing customer support. This is an entry-level position that offers the opportunity to learn about customer service and gain experience in a leading steel company.

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Responsibilities

• • Answer customer inquiries via phone, email, and chat
  • Resolve customer issues
  • Provide customer support
  • Escalate customer issues as needed
  • Maintain customer satisfaction
  • Identify and recommend opportunities to improve customer experience
  • Stay up-to-date on the latest customer service trends and best practices

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Qualifications:

• Bachelor's degree in business administration, communication, or a related field
• Strong academic performance
• Demonstrated interest in customer service
• Ability to learn quickly and adapt to new technologies