Jio Recruitment 2023

The Help Desk Analyst is responsible for providing first-level technical support to Jio customers. This includes answering customer questions, troubleshooting problems, and resolving issues. The Help Desk Analyst must have a strong understanding of IT concepts and be able to communicate effectively with customers.

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Responsibilities:

• Provide first-level technical support to Jio customers via phone, email, and chat.
• Answer customer questions about Jio products and services.
• Troubleshoot technical problems and resolve issues.
• Escalate unresolved issues to the next level of support.
• Maintain accurate records of customer interactions.
• Stay up-to-date on Jio products and services.

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Skills:

• Strong understanding of IT concepts and terminology.
• Excellent customer service skills.
• Ability to troubleshoot technical problems.
• Ability to communicate effectively with customers.
• Proficient in using computer applications.
• Ability to work independently and as part of a team.

Qualifications:

• Bachelor's degree in computer science or a related field.
• 1-2 years of experience in IT support.
• Strong customer service skills.
• Ability to work independently and as part of a team.