Position title
Jio All India Jobs - Latest Jobs - Job Alert For Customer Service Manager Posts
Job Location
India
Remote work from: IND




Base Salary
USD12-USD24 Per hour
Qualifications

12th Passed

Employment Type
Full-time




Description

Jio All India Jobs

Reliance Jio Infocomm Limited, popularly known as Jio, is a leading Indian telecommunications company providing mobile broadband and digital services. As a Customer Service Manager at Jio, you'll play a crucial role in ensuring customer satisfaction and loyalty, contributing to the company's continued success.

Jio Careers

Responsibilities:

  • Lead and manage a team of customer service representatives: Provide coaching, mentorship, and performance feedback to optimize team performance and achieve customer service goals.
  • Resolve customer inquiries and complaints: Actively listen to customers, understand their concerns, and provide timely and effective solutions, exceeding expectations whenever possible.
  • Drive customer retention and satisfaction: Proactively identify and address customer needs, build positive relationships, and implement initiatives to enhance customer loyalty.
  • Analyze customer feedback and data: Identify trends and patterns in customer interactions, recommend process improvements, and contribute to the development of customer-centric strategies.
  • Maintain high service quality standards: Ensure adherence to company policies and procedures, monitor key performance indicators (KPIs), and continuously strive for service excellence.

   

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Jio Jobs Near Me

Skills:

  • Strong leadership and communication skills with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills to identify and resolve complex customer issues.
  • In-depth knowledge of Jio products, services, and policies.
  • Exceptional customer service skills with a focus on building rapport and exceeding expectations.
  • Proficient in using customer relationship management (CRM) software and other relevant tools.
  • Ability to work effectively in a fast-paced, dynamic environment and handle pressure situations.

 

 

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Important Links

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Date posted
February 12, 2024
Valid through
August 31, 2024
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Position: Jio All India Jobs - Latest Jobs - Job Alert For Customer Service Manager Posts

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