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Reliance Jio Infocomm Limited, popularly known as Jio, is a leading Indian telecommunications company providing mobile broadband and digital services. As a Customer Service Manager at Jio, you'll play a crucial role in ensuring customer satisfaction and loyalty, contributing to the company's continued success.

Jio Careers

Responsibilities:

• Lead and manage a team of customer service representatives: Provide coaching, mentorship, and performance feedback to optimize team performance and achieve customer service goals.
• Resolve customer inquiries and complaints: Actively listen to customers, understand their concerns, and provide timely and effective solutions, exceeding expectations whenever possible.
• Drive customer retention and satisfaction: Proactively identify and address customer needs, build positive relationships, and implement initiatives to enhance customer loyalty.
• Analyze customer feedback and data: Identify trends and patterns in customer interactions, recommend process improvements, and contribute to the development of customer-centric strategies.
• Maintain high service quality standards: Ensure adherence to company policies and procedures, monitor key performance indicators (KPIs), and continuously strive for service excellence.

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Skills:

• Strong leadership and communication skills with the ability to motivate and inspire a team.
• Excellent problem-solving and analytical skills to identify and resolve complex customer issues.
• In-depth knowledge of Jio products, services, and policies.
• Exceptional customer service skills with a focus on building rapport and exceeding expectations.
• Proficient in using customer relationship management (CRM) software and other relevant tools.
• Ability to work effectively in a fast-paced, dynamic environment and handle pressure situations.

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