Position title
Jio All India Jobs - Fast Job Search - Remote Jobs For Customer Service Posts
Job Location
India
Remote work from: IND
Base Salary
USD12-USD24 Per hour
Qualifications
12th Passed
Employment Type
Full-time
Description
Jio All India Jobs
In this role, you'll be the voice of Jio, providing outstanding customer service to millions of users across India. You'll play a crucial role in resolving queries, troubleshooting technical issues, and ensuring customer satisfaction with Jio's mobile, broadband, and other services.
Jio Careers
Responsibilities:
- Handle a high volume of incoming calls and emails from Jio customers.
- Actively listen to customer concerns and identify their needs efficiently.
- Provide accurate and timely information regarding Jio plans, services, and policies.
- Troubleshoot technical issues related to mobile network, data usage, billing, and other Jio services.
- Resolve customer complaints with empathy and professionalism, aiming for positive outcomes.
- Maintain detailed records of customer interactions and issue resolution progress.
- Upsell and cross-sell Jio services and products to increase customer satisfaction and revenue.
- Adhere to company policies and procedures while maintaining a positive and helpful attitude.
Jio Jobs Near Me
Skills & Qualifications:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Active listening skills and the ability to understand customer needs and concerns accurately.
- Strong problem-solving skills and the ability to think critically and find solutions.
- Proficiency in computers and familiarity with various CRM systems preferred.
- Excellent written and verbal communication skills in English and Hindi (preferably bilingual).
- Strong time management and organization skills to prioritize tasks effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
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Hiring organization
Date posted
January 19, 2024
Valid through
August 31, 2024
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