Infosys Recruitment 2023

The Executive Assistant provides administrative and executive support to the Chief Executive Officer (CEO). This includes managing the CEO's calendar, scheduling appointments, handling correspondence, and providing travel arrangements. The Executive Assistant also serves as a confidential advisor to the CEO and provides support on a variety of projects and initiatives.

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Responsibilities:

• Answer customer inquiries via phone, email, chat, and social media
• Resolve customer issues in a timely and efficient manner
• Provide product and service information to customers
• Work with other departments to resolve complex customer issues
• Maintain accurate records of customer interactions
• Stay up-to-date on Infosys products and services
• Proactively identify and resolve customer issues before they escalate
• Escalate customer issues to the appropriate level as needed
• Provide feedback to the team on customer feedback and trends
• Participate in continuous improvement initiatives to improve the customer experience

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Skills:

• Strong customer service skills
• Excellent communication skills (verbal and written)
• Problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Strong attention to detail
• Proficient in Microsoft Office Suite
• Bilingual (English/Hindi) a plus

Qualifications:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Proficiency in Microsoft Office Suite
• Bilingual (English/Hindi) a plus