Infosys Recruitment 2023

The Customer Experience Manager is responsible for developing and implementing customer service strategies that ensure a positive and memorable experience for all customers. This includes managing the customer service team, developing and monitoring customer service metrics, and resolving customer complaints and issues.

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Responsibilities:

• Manage the office staff, including hiring, training, and performance management
• Provide administrative support to senior management, including scheduling meetings, managing travel arrangements, and preparing presentations
• Oversee the day-to-day operations of the office, including ensuring that office supplies are stocked, the office is clean and organized, and that visitors are greeted and directed appropriately
• Develop and implement administrative policies and procedures
• Represent the Infosys Bangalore office to clients and vendors
• Conduct research and make recommendations on new administrative technologies and systems
• Stay up-to-date on industry trends and best practices

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Skills:

• Strong understanding of accounting principles and procedures.
• Experience with financial software, such as SAP or Oracle.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Qualifications:

• Bachelor's degree in business administration or a related field
• 5+ years of experience in a similar role
• Strong organizational and interpersonal skills
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite
• Experience with administrative software systems