IndiGo Airlines

We are looking for a passionate and organized individual to join our team as a Front Desk Manager at IndiGo Airlines. In this role, you will be the first point of contact for passengers at the airport, ensuring a smooth and seamless travel experience. You will play a vital role in upholding IndiGo's reputation for exceptional customer service and operational efficiency.

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Responsibilities:

Guest Experience: Welcome passengers with a warm and professional demeanor, providing clear and accurate information on check-in procedures, boarding passes, and baggage allowance.
Operational Excellence: Ensure efficient check-in and boarding processes, resolving any issues promptly and professionally. Assist with boarding gate announcements and passenger flow management.
Problem-Solving: Address passenger concerns and complaints effectively, de-escalating situations and finding solutions to maintain a positive and welcoming environment.
Teamwork: Collaborate effectively with other airport staff, including ground crew, security personnel, and cabin crew, to ensure seamless operations.
Data Management: Maintain accurate records of passenger information and flight details, adhering to strict data privacy regulations.
Reporting: Prepare and submit reports on passenger numbers, boarding times, and any operational issues encountered.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with passengers from diverse backgrounds.
Strong problem-solving and decision-making skills, with the ability to think on your feet and handle challenging situations calmly.
Proficiency in Microsoft Office Suite and airport-specific software.
Excellent time management and organizational skills, with the ability to prioritize tasks and work efficiently under pressure.
A keen eye for detail and a commitment to accuracy.
Ability to work independently and as part of a team.

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