ICICI Bank 2023

ICICI Bank is looking for a talented and motivated Call Center Representative to join our team. The ideal candidate will have strong customer service and problem-solving skills, as well as experience in banking products and services. In this role, you will be responsible for answering customer calls, resolving customer issues, and providing customer support.

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Responsibilities:

• Answer customer calls in a timely and professional manner.
• Resolve customer issues quickly and efficiently.
• Provide customer support by answering questions and providing information about ICICI Bank's products and services.
• Escalate unresolved issues to the appropriate team.
• Maintain and update customer records.

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Skills:

• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.