DBS Bank Recruitment 2023

The Help Desk Worker is responsible for providing technical support to DBS Bank employees and customers. This includes troubleshooting software and hardware problems, resolving security incidents, and providing training on IT systems and applications. The Help Desk Worker must be able to work independently and as part of a team, and must have excellent communication and problem-solving skills.

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Responsibilities:

• Provide technical support to DBS Bank employees and customers via phone, email, and chat
• Troubleshoot software and hardware problems
• Resolve security incidents
• Provide training on IT systems and applications
• Escalate complex issues to the appropriate level of support
• Maintain accurate records of all support requests
• Stay up-to-date on the latest IT trends and technologies

DBS Bank Careers

Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with a variety of IT systems and applications
• Knowledge of security best practices

Qualifications:

• Diploma or equivalent in IT or a related field
• 1-2 years of experience in a help desk or technical support role
• Excellent customer service skills