Capgemini Recruitment 2023

The Customer Officer (Fresher) is responsible for providing excellent customer service to Capgemini's clients. This includes tasks such as answering customer inquiries, resolving customer issues, and providing customer support. This is an entry-level position that offers the opportunity to learn about customer service and gain experience in a leading IT consulting firm.

Capgemini Careers

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues
• Provide customer support
• Escalate customer issues as needed
• Maintain customer satisfaction

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Skills:

• Strong communication skills
• Excellent listening skills
• Ability to remain calm under pressure
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of customer service best practices

Qualifications:

• Bachelor's degree in business administration, communication, or a related field
• Strong academic performance
• Demonstrated interest in customer service
• Ability to learn quickly and adapt to new technologies