Amazon Recruitment 2023

The Customer Service Associate is responsible for providing excellent customer service to Amazon customers. This includes resolving customer inquiries and issues, providing product and service information, and assisting with orders. The ideal candidate will be a highly motivated and customer-oriented individual with excellent communication and problem-solving skills.

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Responsibilities:

• Respond to customer inquiries and issues via phone, email, chat, and other channels.
• Gather and research information to resolve customer issues.
• Provide product and service information to customers.
• Assist with orders and returns.
• Escalate customer issues as needed.
• Maintain a positive and professional demeanor at all times.

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Skills:

• Excellent written and verbal communication skills
• Strong customer service skills
• Problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Experience with customer service software

Qualifications:

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced and deadline-driven environment.