Jio Recruitment 2023-24

Jio is seeking a passionate and customer-centric individual to join our dynamic team as a Customer Relationship Executive. The ideal candidate will have a proven track record of success in providing exceptional customer service, handling customer inquiries and complaints effectively, and resolving issues efficiently. They will also have a strong understanding of Jio's products and services, as well as excellent communication and interpersonal skills.

Jio Careers

Responsibilities:

• Handle customer inquiries, complaints, and feedback through various channels, including phone, email, and social media
• Provide accurate and timely information to customers about Jio's products, services, and policies
• Resolve customer issues efficiently and effectively, aiming to exceed customer expectations
• Document customer interactions and maintain accurate records
• Identify and escalate complex customer issues to the appropriate team
• Stay up-to-date on changes to Jio's products, services, and policies
• Contribute to a positive and customer-focused work environment

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Skills:

• Proven track record of success in providing exceptional customer service
• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to handle difficult conversations with empathy and professionalism
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite