Jio Recruitment 2023

Jio is seeking a highly motivated and experienced Customer Service Manager to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in managing and developing a team of customer service representatives. In this role, you will be responsible for overseeing the delivery of customer service to Jio's customers, as well as developing and implementing customer service strategies.

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Responsibilities

• Oversee the delivery of customer service to Jio's customers
• Develop and implement customer service strategies
• Manage and develop a team of customer service representatives
• Track and measure customer satisfaction metrics
• Identify and implement customer service improvement opportunities
• Work with other departments to ensure that Jio's customers have a positive experience

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Skills

• Strong understanding of customer service principles and practices
• Experience in managing and developing a team of customer service representatives
• Excellent communication and interpersonal skills
• Ability to think strategically and solve problems
• Proficiency in Microsoft Office Suite and other relevant software