Jio Recruitment 2023

The Customer Relationship Manager (CRM) is responsible for building and maintaining relationships with Jio customers. This includes understanding customer needs, resolving customer issues, and providing excellent customer service. The CRM also plays a key role in gathering customer feedback and using it to improve the Jio customer experience.

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Responsibilities:

• Build and maintain relationships with Jio customers.
• Understand customer needs and resolve customer issues.
• Provide excellent customer service via phone, email, and chat.
• Gather customer feedback and use it to improve the Jio customer experience.
• Track and report on customer satisfaction metrics.
• Develop and implement customer relationship management strategies.
• Work with other teams to ensure that customers have a positive experience with Jio.

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Skills:

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Good knowledge of Jio products and services.
• Ability to build relationships with customers.
• Proficiency in computers and customer relationship management software.