P&G Recruitment 2023

The Customer Care Agent (Fresher) is responsible for providing excellent customer service to P&G's customers. This includes tasks such as answering customer inquiries, resolving customer issues, and providing customer support. This is an entry-level position that offers the opportunity to learn about customer service and gain experience in a leading consumer goods company.

P&G Careers

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues
• Provide customer support
• Escalate customer issues as needed
• Maintain customer satisfaction
• Identify and recommend opportunities to improve customer experience
• Stay up-to-date on the latest customer service trends and best practices

P&G Jobs Near Me

Sure, here is a sample job description for a Customer Care Agent position at P&G, tailored for a fresher:

Job Title: Customer Care Agent (Fresher)

Department: Customer Service

Reports To: Customer Care Supervisor

Summary:

The Customer Care Agent (Fresher) is responsible for providing excellent customer service to P&G's customers. This includes tasks such as answering customer inquiries, resolving customer issues, and providing customer support. This is an entry-level position that offers the opportunity to learn about customer service and gain experience in a leading consumer goods company.

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues
• Provide customer support
• Escalate customer issues as needed
• Maintain customer satisfaction
• Identify and recommend opportunities to improve customer experience
• Stay up-to-date on the latest customer service trends and best practices

Skills:

• Strong communication skills
• Excellent listening skills
• Ability to remain calm under pressure
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of customer service best practices
• Customer-oriented mindset
• Problem-solving skills
• Empathy

Qualifications:

• Bachelor's degree in business administration, communication, or a related field
• Strong academic performance
• Demonstrated interest in customer service
• Ability to learn quickly and adapt to new technologies