Colgate Recruitment 2023

The Help Desk Technician is responsible for providing first-level technical support to Colgate employees and customers. This includes troubleshooting computer problems, resolving software issues, and providing training on IT systems. The Help Desk Technician must be able to work independently and as part of a team, and must have excellent communication and customer service skills.

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Responsibilities:

• Provide first-level technical support to Colgate employees and customers via phone, email, and chat
• Troubleshoot computer problems, including hardware and software issues
• Resolve software issues, such as installing updates and fixing bugs
• Provide training on IT systems, such as Microsoft Office and Colgate's intranet
• Escalate unresolved issues to the next level of support
• Maintain accurate records of all support calls and tickets
• Work independently and as part of a team to meet customer expectations

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Skills:

• Strong technical skills, including troubleshooting, problem solving, and software installation
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite
• Experience with Colgate's IT systems (a plus)

Qualifications:

• Associate's degree in Information Technology or a related field
• 1+ years of experience in a help desk or technical support role
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with Colgate's IT systems (a plus)