Berger Recruitment 2023

The Customer Success Associate is responsible for providing excellent customer support and ensuring that customers are successful using Berger's products and services. This includes building relationships with customers, understanding their needs, and providing them with the resources they need to be successful.

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Responsibilities:

• Provide customer support via phone, email, and live chat
• Answer customer questions and resolve issues
• Build relationships with customers and understand their needs
• Provide recommendations for how customers can use Berger's products and services to achieve their goals
• Track customer progress and identify opportunities for improvement
• Collaborate with other departments to ensure that customers are getting the best possible experience

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Skills:

• Excellent typing skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Ability to learn new software applications quickly.
• Ability to work under pressure.

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite