Zomato Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Zomato users. This includes resolving customer queries and issues, providing information and support, and ensuring that customers have a positive experience. The ideal candidate will have strong communication and problem-solving skills, as well as a passion for helping others.

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Responsibilities:

• Respond to customer queries and issues via chat, email, and phone
• Provide information and support to customers
• Resolve customer issues in a timely and efficient manner
• Escalate complex issues to the appropriate team
• Work with other teams to improve the customer experience
• Stay up-to-date on Zomato products and services

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Skills and Qualifications:

• Bachelor's degree in a related field
• 1+ year of customer service experience
• Strong communication and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite