P&G Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to P&G customers. This includes answering questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide product and service information to customers
• Escalate customer issues to the appropriate level as needed
• Maintain a positive and professional attitude at all times
• Work with other departments to resolve customer issues
• Collect and analyze customer feedback to improve customer service

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Skills and Qualifications

• Bachelor's degree in business, customer service, or a related field
• 1-2 years of experience in customer service
• Excellent communication and problem-solving skills
• Strong customer service orientation
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite