Realme Recruitment 2023

The Help Desk Technician is responsible for providing technical support to Realme customers. This includes answering phone calls, responding to emails, and providing remote assistance. The ideal candidate will have a strong understanding of computer systems and software, as well as excellent customer service skills.

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Responsibilities:

• Provide first-level support to customers via phone, email, and chat
• Troubleshoot technical issues with computer systems, hardware, and software
• Escalate unresolved issues to the next level of support
• Document customer interactions and resolutions
• Stay up-to-date on the latest product and software releases
• Work with other IT team members to improve the customer experience

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Skills:

• Strong sales and marketing skills
• Proven track record of success in sales
• Excellent leadership and communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Strong analytical and problem-solving skills

Qualifications:

• Associate's degree in computer science or a related field
• 1-2 years of experience in technical support
• Excellent customer service skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills