Paytm Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to Paytm users. This includes resolving customer queries and complaints, providing technical support, and handling customer feedback. The ideal candidate will have a strong understanding of Paytm's products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer queries and complaints via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide technical support to customers
• Gather customer feedback and use it to improve Paytm's products and services
• Work with other departments to ensure a seamless customer experience

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Skills:

• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Experience with customer service software is a plus

Qualifications:

• Bachelor's degree in a related field
• 1-2 years of experience in customer service
• Strong understanding of Paytm's products and services
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines