Capgemini Recruitment 2023

The Call Center Representative is responsible for providing excellent customer service to Capgemini's clients. This includes answering calls, resolving customer issues, and providing information and support. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work independently and as part of a team.

Capgemini Careers

Responsibilities:

• Answer customer calls in a timely and efficient manner
• Use a variety of tools and resources to resolve customer issues
• Provide information and support to customers
• Build relationships with customers and develop rapport
• Follow company policies and procedures
• Stay up-to-date on product knowledge
• Complete required training and development

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Skills:

• Excellent customer service skills
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Ability to use a variety of tools and resources
• Ability to work under pressure
• Attention to detail
• Problem-solving skills

Qualifications:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Experience with call center software
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Attention to detail
• Problem-solving skills