Tech Mahindra Recruitment 2023

The Customer Service Trainee is responsible for providing excellent customer service to Tech Mahindra's customers. This includes answering customer inquiries, resolving customer issues, and providing customer support. The Trainee will also be responsible for learning the company's products and services, as well as the customer service process.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Provide customer support and guidance.
• Learn the company's products and services.
• Learn the customer service process.
• Attend training and development sessions.
• Work with other members of the Customer Service team to provide a seamless customer experience.

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Skills:

• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Ability to learn new things quickly.
• Ability to work under pressure.
• Proficiency in Microsoft Office Suite.

Qualifications:

• Bachelor's degree in a related field.
• 0-1 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to learn new things quickly.
• Ability to work under pressure.