Capgemini Recruitment 2023

The Help Desk Analyst is responsible for providing first-level support to employees and customers of Capgemini. This includes answering questions, troubleshooting problems, and resolving issues. The Help Desk Analyst must have a strong understanding of IT systems and applications, as well as excellent customer service skills.

Capgemini Careers

Responsibilities:

• Answer calls, emails, and chats from employees and customers to resolve IT problems.
• Use a variety of tools to troubleshoot problems, including remote access, diagnostic software, and knowledge bases.
• Escalate complex problems to the appropriate level of support.
• Document all interactions with employees and customers in a clear and concise manner.
• Stay up-to-date on the latest IT trends and technologies.
• Provide excellent customer service and build relationships with employees and customers.

Capgemini Jobs Near Me

Skills:

• Strong understanding of IT systems and applications
• Excellent problem-solving skills
• Excellent communication skills (verbal and written)
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to learn new technologies quickly

Qualifications:

• Bachelor's degree in Information Technology or a related field
• 1-2 years of experience in IT support
• Proficiency in Microsoft Office Suite
• Experience with a variety of IT ticketing systems
• Experience with remote access and diagnostic software