Tech Mahindra Recruitment 2024

We're seeking a highly motivated and professional individual to join our growing remote team as a Receptionist. As the first point of contact, you'll be responsible for providing exceptional customer service through phone calls, emails, and virtual interactions. Your role will encompass a variety of tasks, including greeting visitors, managing the virtual reception area, and providing administrative support.

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Responsibilities:

• Professional Communication:
  • Answer phone calls and inquiries in a courteous, professional, and efficient manner.
  • Utilize clear and concise communication when responding to emails and virtual messages.
  • Effectively manage multiple communication channels simultaneously.
• Visitor Management:
  • Welcome and screen visitors virtually, adhering to company security protocols.
  • Schedule appointments and direct visitors to the appropriate personnel.
  • Maintain an accurate visitor log.
• Administrative Support:
  • Manage and maintain office supplies and equipment (remotely).
  • Prepare meeting rooms and virtual backgrounds for online conferences.
  • Assist with travel arrangements and logistics (if applicable).
  • Perform other administrative duties as assigned.
• Technology Proficiency:
  • Adept at using various communication and collaboration tools (e.g., email, video conferencing, project management software).
  • Possess strong organizational and time management skills to prioritize tasks effectively.
  • Maintain a professional and organized virtual workspace.

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Skills:

• High school diploma or equivalent.
• Minimum 1 year of experience in a customer service or administrative role (or relevant internship).
• Excellent verbal and written communication skills in English.
• Proficient in using computers and common office software (Microsoft Office Suite, etc.).
• Strong organizational and time management skills.
• Ability to multi-task effectively and prioritize tasks in a fast-paced environment.
• A positive and professional demeanor with a focus on exceeding expectations.
• Adaptability and a willingness to learn new technologies.

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