Customer Support Engineer Job

BharatPe is revolutionizing the financial landscape in India by providing innovative and accessible financial solutions to millions of merchants and consumers. We are a passionate and driven team committed to making a positive impact on the lives of our customers.

Bharatpe Careers

Responsibilities:

Respond promptly and efficiently to customer inquiries via various channels (phone, email, chat).
Diagnose and resolve technical issues related to our products and services.
Escalate complex issues to the appropriate team and ensure timely resolution.
Document customer interactions and maintain accurate records.
Stay up-to-date on our products and services and industry trends.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Customer-centric approach with a focus on exceeding expectations.
Proficiency in MS Office suite and other relevant software.

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