Customer Service Supervisor Job

BharatPe is a leading FinTech platform empowering millions of merchants and individuals across India. We offer a diverse range of financial solutions, including digital payments, merchant loans, and consumer investments. We're on a mission to democratize access to financial services and make them simpler, faster, and more affordable for everyone.

Bharatpe Careers

Responsibilities:

Lead and manage a team of customer service representatives, providing coaching, feedback, and performance reviews.
Resolve complex customer inquiries and complaints, ensuring timely and effective resolution.
Identify and escalate critical issues to the appropriate teams for further action.
Monitor key performance indicators (KPIs) related to customer satisfaction and identify areas for improvement.
Implement new processes and procedures to enhance customer service efficiency.
Stay updated on BharatPe's products and services, training your team to provide accurate and insightful information to customers.

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Skills & Qualifications:

Minimum 2-3 years of experience in a customer service supervisory role.
Strong leadership and communication skills, both written and verbal.
Excellent problem-solving and analytical skills.
Ability to work effectively in a fast-paced and dynamic environment.
Proficiency in Microsoft Office Suite.
Passion for the FinTech industry and a strong understanding of financial services.

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