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As a Customer Service Supervisor at realme, you'll be the driving force behind our customer service team, ensuring a seamless and positive experience for every customer. You'll lead by example, motivate your team, and implement innovative solutions to maintain high customer satisfaction levels.

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Responsibilities:

• Oversee the performance of your customer service team: Provide coaching and development opportunities, set goals, and track progress towards meeting key metrics.
• Resolve customer inquiries and complaints: De-escalate complex situations, identify and address root causes, and ensure timely resolutions.
• Identify and implement process improvements: Analyze customer feedback, suggest new procedures, and champion initiatives that enhance the customer experience.

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Skills:

• Excellent communication and interpersonal skills, with a strong ability to build rapport with customers and team members.
• Proven leadership skills, including the ability to motivate, coach, and delegate effectively.
• Strong problem-solving and analytical skills, with the ability to identify and implement solutions.
• Proficient in customer service technologies and systems.
• Excellent written and verbal communication skills.

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