Flipkart Recruitment 2024

At Flipkart, we believe in transforming the way people shop online by providing a seamless and enjoyable customer experience. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive unparalleled service and assistance, contributing to our commitment to customer satisfaction.

Flipkart Careers

Responsibilities:

• Customer Engagement:
  • Respond promptly to customer inquiries, addressing concerns or issues with a positive and empathetic attitude.
  • Provide accurate information about products, services, and order status, ensuring a clear understanding for the customer.
  • Proactively engage with customers to gather feedback and insights, contributing to ongoing improvements in our service quality.
• Problem Resolution:
  • Investigate and resolve customer complaints and issues promptly, striving for first-contact resolution.
  • Collaborate with internal teams to ensure swift resolution of escalated matters, keeping the customer informed throughout the process.
  • Identify recurring issues and work towards implementing long-term solutions to enhance overall customer satisfaction.
• Communication and Documentation:
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Communicate effectively with customers via various channels, including phone, email, and chat, adapting your communication style to suit the customer's needs.

Flipkart Jobs Near Me

Skills:

• Excellent Communication:
  • Strong verbal and written communication skills to effectively convey information and resolve customer concerns.
  • Ability to adapt communication style to suit various customer personalities and situations.
• Problem-Solving:
  • Proven ability to analyze situations, identify problems, and present viable solutions.
  • Critical thinking skills to assess and resolve complex customer issues efficiently.
• Customer Focus:
  • A genuine passion for customer service and a commitment to exceeding customer expectations.
  • Ability to empathize with customers and demonstrate patience and understanding.